Telecommunications hardship principles for COVID-19

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Media release: Friday 17 April 2020

Today the Morrison Government announced a set of principles that will help Australians remain connected to telecommunications services during the ongoing challenges and impacts of COVID-19.

The Government and the telecommunications industry have issued a joint statement outlining an agreed set of principles to ensure all Australians can remain connected. The principles are based on the hardship provisions for essential services agreed by National Cabinet.

The principles provide a consistent baseline across industry that will help customers stay connected, including those who are experiencing hardship. The joint statement also prioritises the connection and restoration of services to vulnerable Australians, as well as premises where there is no other existing fixed or mobile service connected.

Minister for Communications, Cyber Safety and the Arts, the Hon Paul Fletcher MP, welcomed the cooperation of industry in setting the principles intended to support Australians through this challenging time.

To continue reading, please visit Telecommunications Hardship Principles COVID-19.

The joint statement can be found here: www.communications.gov.au/COVID-19_principles.

Source: The Hon Paul Fletcher MP Minister for Communications, Cyber Safety, and the Arts https://minister.infrastructure.gov.au/fletcher/media-release/telecommunications-hardship-principles-covid-19